Please make sure to review our claim policy carefully. If the claim submission period has passed or the unboxing video does not meet our policy requirements, the claim may be rejected, and no further action will be taken on your order. Claims will NO
Not all damage claims will be accepted. Damage claims are reviewed, but approval is not guaranteed. PACKAGINGPlastic coverings and outer boxes on albums/products are considered packaging that protects internal items; damage to those parts will not be
If an item or an inclusion is missing or incorrect, please submit an inquiry through the “Contact Us” Form with your unboxing video. Keep in mind that you have 7 days from your delivery date to submit an inquiry. NOTE: If your inquiry is submitted af
Please check product descriptions for sales periods and cancellation windows.Cancellations can be made by clicking "View My Order" on the order confirmation email and then clicking the "Cancel" button, or via the Shop app. The cancellation initiates
90-DAY RULE: Customers are responsible for keeping track of their orders.Orders may not be fulfilled due to address errors or other issues, so please track your order from the time of purchase until it is delivered. Claims and refunds will not be acc
Returns for refund/exchange requests will only be accepted upon review. Claims will not be accepted for items based on change of mind or items ordered incorrectly. Please double-check your orders before checking out. Please submit an inquiry through
Return/refund requests or missing/damaged/wrong/lost claims are NOT accepted for items that were bought on clearance.ALL CLEARANCE ITEMS ARE FINAL SALE NO MATTER THE CIRCUMSTANCE.