Not all damage claims will be accepted. Damage claims are reviewed, but approval is not guaranteed.

PACKAGING
Plastic coverings and outer boxes on albums/products are considered packaging that protects internal items; damage to those parts will not be considered defective.

PHOTOCARDS AND OTHER INCLUSIONS
Defects on the back of artist photocards, excluding the portrait area, will not be considered damage. Defects that can only be identified through light reflection will not be considered damage. Minor shipping-related issues, such as small dents, slight bending, and scratches, are considered normal and are not eligible for a claim.

SIGNED ALBUMS
Slight imperfections in the signature, minor smudging, and minor dents/damages on signed albums are not considered defects and are not eligible for return or exchange. Additionally, minor damages that may occur during the manufacturing and shipping process are also not eligible for return or exchange. Claims will be reviewed based on the unboxing video provided, and they may be rejected. Signed albums may arrive without shrink wrap. Signed albums are final sale.

VINYLS
Seam splitting of vinyl sleeves can commonly occur during transit; minor scratches from shipping are not considered defective or render the item unusable, and are not eligible for a claim.