PRODUCTS

Can I choose the version/photocard/member’s signature of an album?

No, if a version isn't selectable, the album, along with the member and photocard, will be sent randomly.

Am I guaranteed a photocard of each member if i purchase the same number of albums as the number of members?

Member, album, and/or photocard versions are random and cannot be chosen unless otherwise indicated. Buying multiple albums does NOT guarantee all versions.

Will I receive all versions if I buy more than 2 albums?

Buying multiple albums does not guarantee all versions, and while we try to minimize duplicates, we can't guarantee you won't receive any. To minimize duplicates, please avoid splitting your orders. Randomization is attempted to the best of its abili

Why was my U.S. Only pre-order cancelled?

Your order was cancelled for not following the U.S. Only purchasing guidelines below:. U.S. ONLY PRE-ORDER PURCHASING RULES. 4 items per version per person (check product description for limit). Orders MUST have BOTH a U.S. billing AND U.S. shipping

Will you have a restock?

Stay updated on releases and restocks by signing up for the hello82 DROPS APP (Apple Store / Google Play), following our social media, and subscribing to our email newsletter and SMS alerts. 😊

I can't find the signature.

Signatures may be found on the cover, back, inclusions, or inside packaging. NOTE: Signature placement and color are determined by artist management, not hello82.

The signature is damaged. Can I receive a refund/exchange?

Any slight signature imperfections or dents/damage on signed albums are not considered defects and are not eligible for return/exchange. You may refer to the DAMAGES policy. Damage claims are reviewed but not guaranteed.

Can I change my account info after placing an order for a Fansign/Video Call/PLAY82 product?

If your information is incorrect, please cancel your order and re-order correctly within the sales period; no exceptions will be made. Customers may create a new account with their correct name or promptly reach out for a name change request; however

Can I purchase a gift card in a different currency than usd? If yes, can I pay with that gift card? (E.G. Euros for European shipping)

Yes, gift cards can be purchased in your local currency. Currency conversion happens at checkout using the current exchange rate, not the rate at the time of purchase.

I paid with a gift card. How do I get a refund?

For gift card purchases combined with another payment method, refunds are first applied to the gift card (instant) up to its original amount, then to your other payment method (3-9 business days).