All articles
PAYMENT/BILLING
Categories
Articles
What are the available payment methods?
Accepted payment methods:All major credit cardsPayPal/ PayPal ExpressShop PayAmazonGoogle PayKlarnaInternational Payments
Can I receive a refund?
Refunds are only issued for accepted claims of damaged/incorrect/missing/wrong items. Claim approval is subject to review; not all claims will be accepted. Please submit an inquiry through the “Contact Us” Form to check if your order is eligible for
I was double charged. How do I get a refund?
Duplicate transactions, especially with PayPal, may appear pending in your account but will be removed within 3-9 business days. If the duplicate transaction hasn’t cleared after 9 business days, please submit an inquiry through the “Contact Us” Form
Can I use my promo code more than once?
No, promo codes can only be used once and are not allowed to be used on multiple separate purchases. For more information, please refer to the PROMO CODE section in the PAYMENT/BILLING policy, or submit an inquiry through the “Contact Us” Form.
I used a promo code and cancelled my order. Can I still use if for a new order?
No, promo codes can only be used once.
Why is my promo code not working?
Promo codes can't be used for pre-orders, new releases, select signed albums, gift cards, fan packs, and event products (e.g., PLAY82, Fansign, Video Call). Each code can only be used once. To check if a code works for your items, add them to your ca
Can I change my billing address after my order was placed?
Billing addresses cannot be changed on orders once they have been placed. If you received the email confirmation and the payment went through, your order was processed normally. For future orders, you may modify the billing address in the checkout se