Refunds are only issued for accepted claims of damaged/incorrect/missing/wrong items. Claim approval is subject to review; not all claims will be accepted.

Please submit an inquiry through the “Contact Us” Form to check if your order is eligible for a refund.

NOTE: The following items are non-refundable.

• Event items (Video calls, Fansigns, etc.)

• Clearance/final sale items

• Signed albums (unless damaged, missing, or incorrect: subject to review)