Can I receive a refund?Updated a month ago
Refunds are only issued for accepted claims of damaged/incorrect/missing/wrong items. Claim approval is subject to review; not all claims will be accepted.
Please submit an inquiry through the “Contact Us” Form to check if your order is eligible for a refund.
NOTE: The following items are non-refundable.
Event items (Video calls, Fansigns, etc.)
Clearance/final sale items
Signed albums (unless damaged, missing, or incorrect: subject to review)