If you have a problem with your order, you can submit an inquiry through the “Contact Us” Form within 7 days of the delivery date, along with your unboxing video. NOTE: Please make sure to review our CLAIMS policy carefully. If the claim submission p
For further assistance, please submit an inquiry with your unboxing video through the “Contact Us” Form within the 7-day claim timeframe. You may also refer to our CLAIMS policy for more information. NOTE: Claim approval is subject to review; not all
For further assistance, please submit an inquiry with your unboxing video through the “Contact Us” Form within the 7-day claim timeframe. You may also refer to our CLAIMS policy for additional information. NOTE: Your inquiry may be automatically reje
You can cancel your order by clicking "View My Order" in your confirmation email and then clicking "Cancel" or through the Shop app. This will automatically start a refund, which takes 3-9 business days. If you can't cancel it, please submit an inqui
No, cancellations cannot be undone.
Returns/exchanges are only accepted after review. We do not accept returns based on a change of mind or for incorrect orders. If your request for a return/exchange is accepted, the package must be returned within two weeks. NOTE: Items sent back with
All clearance items are final sale. We do not accept returns, refunds, or claims for missing, damaged, wrong, or lost clearance items, regardless of the circumstances.
Unboxing videos are required to file a claim for any damaged, missing, or wrong items. All order packages will contain a "Before You Open" sticker with instructions on how to film the unboxing video. If the video cannot be attached in the "Contact Us