CLAIMS

Something is wrong with my order.

If you have a problem with your order, you can submit an inquiry through the “Contact Us” Form within 7 days of the delivery date, along with your unboxing video. NOTE: Please make sure to review our CLAIMS policy carefully. If the claim submission p

My photocard/item is damaged. What should I do?

For further assistance, please submit an inquiry with your unboxing video through the “Contact Us” Form within the 7-day claim timeframe. You may also refer to our CLAIMS policy for more information. NOTE: Claim approval is subject to review; not all

What if I received the wrong item(s) or my order is missing items?

For further assistance, please submit an inquiry with your unboxing video through the “Contact Us” Form within the 7-day claim timeframe. You may also refer to our CLAIMS policy for additional information. NOTE: Your inquiry may be automatically reje

Can I cancel my order?

You can cancel your order by clicking "View My Order" in your confirmation email and then clicking "Cancel" or through the Shop app. This will automatically start a refund, which takes 3-9 business days. If you can't cancel it, please submit an inqui

Can I undo a cancellation request?

No, cancellations cannot be undone.

Can I return/exchange my order?

Returns/exchanges are only accepted after review. We do not accept returns based on a change of mind or for incorrect orders. If your request for a return/exchange is accepted, the package must be returned within two weeks. NOTE: Items sent back with

What is your return policy for clearance items?

All clearance items are final sale. We do not accept returns, refunds, or claims for missing, damaged, wrong, or lost clearance items, regardless of the circumstances.