If your order is marked as “delivered,” but you have not received it, please follow the steps below: 

• Check with housemates/neighbors/building security to see if they received your package.

• Double-check your order history and make sure you have noted your shipping address correctly.

• Allow at least one day for the package to arrive, in case the shipping carrier marked the packages as “delivered” in advance.

• Contact the shipping carrier for an update on the order to see if it is held up at a pickup point, in customs, or at a local post office (contact links below).

• Please file a claim with the shipping carrier. Once the claim is filed, the shipping carrier will initiate an investigation. hello82 cannot file a claim on behalf of the recipient.

• If necessary, please submit an inquiry through the “Contact Us” Form, along with the claim details through the shipping carrier and a brief explanation of your issue.
  
  Shipping Carrier Contact Information:

  • USPS

  • UPS

  • APC

  • DHL

  • Royal Mail

  • DPD

  • EVRI 

  • CJ Logistics

  • EMS