RANDOMIZATION
Member signatures are random and cannot be chosen. Buying multiple albums does NOT guarantee all members’ signatures. To minimize duplicate signatures, please avoid splitting your orders. Randomization is attempted to the best of its ability by our fulfillment centers.

DAMAGES
Any slight imperfections/minimal smudging of the signature and any marks or minor dents/damages on signed albums will not be considered defective and are not subject to return or exchange. Additionally, minor damages that may occur during the manufacturing and shipping process are also not eligible for return or exchange. Damage claims will be accepted upon review and are not guaranteed.

PLACEMENT/COLOR
Signature guidelines (location and color) are determined by the artist’s management, not hello82. Signatures may be found on the cover, back, inclusions, or inside packaging.

SHIPPING
Signed albums may take longer to ship as they depend on the artist’s signing schedule. Orders will be shipped once they arrive at our local facilities from Korea. Albums may arrive without shrink wrap due to the artist(s)’ signature process.

PRE-ORDER - U.S. ONLY Signed Albums will ship out by the release date.

NOTE: Details may vary by product. Please check the product page before purchasing.