Please closely review the product description and details for specific shipping timeframes, such as for pre-orders and event products. 

Upon the tracking label being generated, tracking can take about 1-2 weeks to update, depending on operational circumstances.

If you still request assistance, please submit an inquiry through the “Contact Us” Form. 

To ensure your order is eligible for a return, exchange, refund, cancellation, or reshipment, please contact us within two weeks of the tracking not updating.