This policy applies to orders made through the "EUROPE ONLY" section of hello82.shop
Plastic covering and some outer boxes on albums/products are considered packaging that protect internal items, damage to those parts will not be considered defective.
For any artist photocards, defects on the back of the item, excluding the portrait, will also not be considered as damage.
Any defects outside/on the artists' portrait that can only be identified through light reflection will not be considered as damage.
Please, submit a request with your unboxing video by signing in to the Help Center and filling out a Request Form so that a customer service representative may further assist you with your order.
**The unboxing video MUST be required to file a claim, and failure to include the unboxing video recorded before opening the box, will automatically subject your claim to be rejected.
Keep in mind that you have 7 days from your delivery date to submit a request.
**If your request is submitted after the 7 days or without the unboxing video, it may be automatically rejected.