This policy applies to orders made through the "EUROPE ONLY" section of hello82.shop
REFUNDS:
Not all items are eligible for refunds, such as items with events (e.g. video calls, fansigns, showcases, livestreams, etc.), clearance items, and unfulfilled orders past the 90 day policy. Signed albums are also final sale but can be cancelled within the sales period and you can submit a claim if there is something damaged, missing, or you received the wrong item by logging in to the hello82 Help Center and clicking "Submit a Request."
CANCELLATIONS:
Cancellations can be made by the customer by going to your order confirmation email, clicking "View Your Order," and then clicking the "Cancel" button at the bottom. You may also cancel the order via the Shop App. If you cancel on your own, the cancellation initiates an automatic refund and it takes approximately 3 to 9 business days for the amount to show up in your form of payment.
After an order has generated a tracking number, it is prepared for shipping and it is too late to cancel.
Not all items are eligible for cancellation, you may login to the hello82 Help Center and submit a cancel Request Form so that a representative can further assist you and see if your order is eligible for cancellation.