This policy applies to orders made through the "EUROPE ONLY" section of hello82.shop
If an item or an inclusion is missing or incorrect, please log in to the Help Center and submit a missing/wrong item Request Form with your unboxing video so that a representative of our customer service team can further assist you with your order.
**The unboxing video MUST be required to file a claim, and failure to include the unboxing video recorded before opening the box, will automatically subject your claim to be rejected.
Keep in mind that you have 7 days from your delivery date to submit a request.
**If your request is submitted after the 7 days or without the unboxing video, it may be automatically rejected