This policy applies to orders made through the "EUROPE ONLY" section of hello82.shop
hello82 is not responsible for packages that are late, missing, or stolen in cases caused by the shipping carrier or others.
Once we hand over your order to the shipping carrier they are responsible for tracking its whereabouts and getting it delivered to you.
In instances where the package is marked as "delivered" but you have not received your package:
1. Check with friends/neighbors/lobby to see if it was delivered to the wrong address
2. Double check your order history and make sure you noted your shipping address correctly
3. Contact the shipping carrier for an update on the order to see if it is held up at a distribution center, held in customs, or held at a local post office (contact links below)
4. Submit a Request Form by logging to the Help Center so that a representative can further assist you
SHIPPING CARRIER CONTACT INFORMATION:
UPS: https://www.ups.com/us/en/support/contact-us.page
EVRI: https://www.evri.com/contact-us
ROYAL MAIL: https://personal.help.royalmail.com/app/contact