PURCHASES:
Cancellations will only be accepted within the sales period. Please, check the product description to become aware of the sales period of your specific item(s).
Once the sales period has ended, we do not accept refund requests. You may log in to the Help Center and submit a refund Request Form to further assist you with your specific order and see if it is eligible for a refund upon review.
**Once the winners are announced, refunds are no longer accepted/granted for any reason
CLAIMS:
If you have missing/lost/damaged items from your order, please refer to the "claims" article to view the steps on how to submit a claim, the 7 day claims policy applies. You may log in to the Help Center and submit a Request Form for further assistance from a representative.