This policy applies to orders made through the "EUROPE ONLY" section of hello82.shop
EUROPE ONLY SHIPPING PRODUCTS are shipped from Germany. UPS is the main shipping company that delivers "EUROPE ONLY" products.
Germany to Germany shipping typically takes around one week from the date you receive the shipping notification with your tracking number, NOT when you placed the order.
Shipment to all other European countries takes around one to two weeks from the date you receive the shipping notification with your tracking number, NOT when you placed the order.
UK ONLY SHIPPING PRODUCTS are shipped from the UK. Royal Mail is the main shipping company that delivers "EUROPE ONLY" products.
UK to UK shipping typically takes around one week from the date you receive the shipping notification with your tracking number, NOT when you placed the order.
In the case that the recipient is absent or depending on the delivery circumstances, the item may be stored at a pickup point. If the item is not picked up within the specified timeframe, the item will be returned to our fulfillment center. Please, keep this in mind and proactively check the tracking status of your order after receiving the shipping notification.
The order may be returned back to our fulfillment center if the recipient's name/address is incorrect or if the recipient's name is not listed at the appropriate address. Please, make sure to check in advance whether the recipient's name is marked on the doorbell.
If the item is returned to our fulfillment center, you will incur the shipping fee for it to be sent out again. Receiving the returned parcel back at our warehouse might take two to three weeks, and we can reship it at the customer's request when the returned parcel arrives at our warehouse and the payment of the reshipment fee is completed.
Packages will be automatically disposed of if they aren't reshipped within 90 days from the fulfillment date. Please keep this is mind and keep an eye on your shipment status. If marked as "Return to Sender", please promptly contact the Help Center for assistance.
Shipping information cannot be changed once the shipping information has been sent to the fulfillment center as they prepare to send out the orders. Please, make sure that your shipping information is accurate and correct prior to checking out.
Generally, the shipping information is sent 10 days before the item's release date to the fulfillment center. This would be the deadline to request any account/order changes. However, this varies per item so please ask a customer success representative for further assistance.