Any small imperfections of the signature itself and/or any marks or small dents/damages on signed albums will not be considered defective and are not subject to return or exchange.
Due to the nature of signing albums, it will take some time for the artists to sign all of the albums and it will take some time for the albums to arrive from Korea to the U.S. when they do finish signing them. Take these lengths of time into consideration when ordering signed albums and make sure to read the product description for release dates and expected ship out dates.
Shipping times will vary for different artists and albums, we appreciate your patience and understanding.
If there is something wrong with your signed album order, please, submit a request with your unboxing video by signing in to the Help Center and filling out a Request Form so that a customer service representative may further assist you with your order.
Keep in mind that you have 7 days from your delivery date to submit a request.
**If your request is submitted after the 7 days or without the unboxing video, it may be automatically rejected