If you have an issue with your POP-UP order and are at the venue, please find an on-site staff for assistance for the quickest resolution.

If you were not able to be assisted by on-site staff before the end of the POP-UP, please refer to the below. 

7-Day Rule: Claims must be submitted within 7 days of purchase, or will not be accepted. 
Claim Review: All claims are subject to review; submission does not guarantee approval.
Failure to provide all the requested information will result in not being able to move forward with your claim.

hello82 ON-SITE/POP-UP(s)

Please submit a ticket to the >>Contact Us<< form with all of the below information.

• Full name
• Screenshot/photo of receipt and order ID/number
• POP-UP city location
• Full picture layout of all items purchased, showing albums and inclusions, photocard backs displayed
• Photo of only affected items in order issue
• Explanation of order issue
• Name of affected items (Ex. BOW Ver. PC)
• Picture of album barcode 

NOTE: Please make sure your email address is inputted correctly and has sufficient storage in order to receive a response.