Please download the hello82 DROPS APP (Apple Store / Google Play) and subscribe to hello82 emails, SMS, and social media notifications to stay updated on the latest events near you! 

Each event may have different policies. All policies are based on product descriptions and disclaimers. Please check product details carefully.

CHECK-IN
For Fansign and PLAY82, doors open one hour before the start time for check-in. Have your order confirmation/winner email/access to your hello82.com account and valid Photo ID ready. Copies or images of ID are not accepted. 

Examples of valid identification are non-expired state IDs, passport, school ID (during the current semester/quarter), etc. The name on the ID, customer account name, and attendee name must all match. 

BEHAVIOR/ETIQUETTE GUIDELINES
Please follow the instructions of hello82 staff members at all times to maintain the safety of fans, artists, and staff.

In general, the following items and actions are NOT allowed during Fansigns and PLAY82;

• Touching/rushing/following the artists before, during, and/or after the event
• DSLRs/Professional Cameras/Telescopic lenses or other camera attachments
• Weapons (e.g., taser, pepper spray, pocket knives, etc.)
• Outside Food or Drink (water is okay)
• Signs that will impede the vision of people around you
• Flash photography
• Live Streaming/Video Calling
• Audio/video recording devices (phones/watches/etc.) when on stage

If you have any of these items in your possession, we may ask you to put them away. If you are found to NOT abide by the initial warnings, you will be asked to leave the event.

Not listening to staff instructions and any unruly behavior at the event (e.g., pushing, shoving, inappropriate language, assault, etc.) towards staff, fans, or the artist(s) will subject your removal from the event and may constitute a ban from future hello82 events.

GIFTS
No gifts or letters to artists are allowed. 

EVENT PURCHASES
All on-site event purchases are final sale. Please ensure you possess the correct product(s) as soon as you receive them. Any incorrect, missing, or defective products must be returned/exchanged at the register with a receipt before the customer leaves the venue and the event ends. Once the customer leaves the venue or the event ends, refunds/exchanges will NOT be accepted.

MINOR PARTICIPATION (FANSIGNS/PLAY82)
Minors can attend the event but must bring their letter of consent and be dropped off by a parent/guardian to check-in. You may find the printable consent forms here: Fansign / PLAY82

POP-UP
All purchases made during POP-UP events are final sale, and claims for any incorrect/missing/damaged items will only be considered before the customer leaves the venue on the event day. Claims will NOT be accepted under any circumstances once the customer leaves the venue or the event day ends. Please check to make sure that you receive the correct products as soon as you receive them. POP-UP policies may vary by location or event. Please confirm with on-site staff before leaving the venue.

Subscribe to hello82 emails, SMS, and social media notifications to stay updated on the latest events near you! 

CUPSLEEVE/FAN EVENTS
For hello82 official POP-UP and Fan Space events, you will receive 1 cupsleeve for each drink purchased. (NOTE: Cupsleeves are not guaranteed as they are available while supplies last)

For fan-hosted events, hello82 will solely provide the event space and is not responsible for any merchandise/decorating that will be utilized at the event. Please plan accordingly and ensure that you have all the materials/decorations needed. We do NOT allow the sale of any sealed albums at these events, and we will ask you to put them away if we see them.

hello82 is NOT responsible for any of the following;

• missing/stolen/damaged goods
• sales/trades not affiliated with hello82

The rules of each event may vary, be sure to stay informed by keeping up with hello82 on all social media platforms for more information regarding each event.

PLAY82
Free viewing entry is on a first-come, first-serve basis until max capacity. Filming may take place, and any content filmed may be uploaded to hello82’s online socials. Please read product descriptions on the item listing for further PLAY82 details. 

Purchases made at PLAY82 events are final sale. Please, make sure to check your items before leaving the event or before the event ends if you received a wrong/damaged/incomplete item(s). After the event ends, refunds/returns/exchanges will NOT be accepted for any reason.

FANSIGNS
Fansigns are not open to the public.
Please check the product descriptions for detailed fansign information.