If you have an issue with your order for an ATEEZ - GOLDEN HOUR : Part.3 item, please reference the corresponding section. 

Failure to provide all the requested information will result in not being able to move forward with your claim.
7-Day Rule: Claims must be submitted within 7 days of delivery or purchase.
Claim Review: All claims are subject to review; submission does not guarantee approval.

hello82 ON-SITE/POP-UP(s)

Please submit a ticket to the >>Contact Us<< form with the below information, and choose Subject title: "[POP-UP] ATEEZ - GOLDEN HOUR : Part.3 - Claims."

i. Full name
ii. Screenshot/photo of receipt and order ID/number (*Make sure to get your receipt before leaving)
iii. POP-UP city location
iv. Full picture layout of all items purchased, showing albums and inclusions
v. Photo of affected items in order issue
vi. Explanation of order issue

ONLINE

Please submit a ticket to the >>Contact Us<< form with the below information, and choose Subject title: "[ONLINE] ATEEZ - GOLDEN HOUR : Part.3 - Claims."

i. Order number (#123456)
ii. Unboxing video (If too large to attach, please upload to a drive or YouTube as unlisted, and provide the video link)
iii. Full picture layout of all items purchased, showing albums and inclusions
iv. Photo of affected items in order issue
v.  Explanation of order issue 

NOTE: Please make sure your email address is inputted correctly and has sufficient storage in order to receive a response.