How will I receive my tickets?

Tickets will be emailed separately via [email protected]

Click the blue "View your ticket" button to access your QR code. Each ticket will be its own separate QR Code.

If you ordered multiple tickets to the same location, please click directly on the text of the individual dates/times displayed within your email, under "Your tickets." Please be prepared to present your QR code at the door.

Please check your spam folder and search for emails from [email protected], and verify that your email inbox can receive emails.

If you still do not have a ticket email, please contact us with your six-digit order number and email address.

Can I cancel or make edits to my order?

ALL SALES ARE FINAL, with no exceptions.

No cancellations, refunds, or rebookings. Please make sure to confirm your order’s location, quantity, date, and showtime before placing your order; changes cannot be made afterwards.

You may internally coordinate a transfer if you can no longer use your original ticket(s). 

Can I transfer my tickets?

Yes, you can transfer your tickets via EVEY by updating the Ticket Details (Name & Email).

Make sure to input the transfer recipient's details correctly, and be cautious of sharing your tickets or QR code with anyone. hello82 is not responsible for lost, stolen, or fraudulently used tickets.

When do I receive my concert ticket inclusions?

You will receive all concert ticket inclusions during your show's check-in.

Please make sure you received your inclusions on-site before leaving the check-in area. hello82 is not responsible for lost or stolen inclusions. Inclusions cannot be shipped and must be claimed in-person. 

What if my showing is soon and I still haven't received my ticket?

Please note we are currently processing a high volume of requests, and our online support is unavailable on weekends.

If your showtime is starting soon and it is suspected you will not receive a response in time regarding ticket access, please proceed to check in manually with the AmazeVR staff at the venue, and have your order number and confirmation email ready. Manual check-in is strictly for confirmed ticket holders only.

My inclusions are missing/damaged. Can I have them shipped/exchanged?

No. All items must be inspected for damage or missing pieces and resolved on-site with staff, prior to exit.

Replacements cannot be issued once an attendee has left the premises.